We want you and your pup to enjoy your Iron Doggy™ experience. If you are not completely satisfied with your Iron Doggy™ gear, you can return it for a full refund within 30 days of your purchase date.
To be eligible for a refund (or exchange), your item must be unused and in the same condition that you received it. Once return eligibility is confirmed, we will email a prepaid return label (Return Authorization) with instructions for sending the item back to us. Once we receive your return, we will quickly notify you via email when your return has been processed. Please note: refunds do not include shipping costs paid on the original order (if applicable).
We want you to be certain our gear is right for you and your furry companion and highly recommend ensuring you initially familiarize yourself with the product pages for either the Runner's Choice or the SideKick hands-free leash. This will help outline the differences between the leashes and help to explain why each leash is specifically designed for your unique running style with your pup.
If you need to exchange a leash (and to keep things simple) we’ll issue a refund on your original leash after helping you place a new order (applicable return shipping may apply). We will always do our best to ensure you are happy with your experience. 🙂
Please contact us here with any questions.