If you need to exchange a leash, to keep things simple from an accounting perspective, we’ll issue a refund on your original leash after helping you place a new order for your new leash. Applicable shipping may apply to your replacement order. We promise to make things simple and right, just for you and your pup. 🐾
Although many of our customers have utilized their Iron Doggy™ leashes for years, if you need to return or exchange your new order for whatever reason, we're here to help.
We offer free returns or exchanges within 30 days of receiving your order. You can return your leash for a different product or leash, or a refund to the original payment method.
To be eligible for a refund, your item must be in the same excellent condition as when you received it. To keep things simple and efficient, we will email you a pre-addressed (pre-paid) return label you can print and affix to your return package, or optionally, you can choose to pay for shipping costs when returning your item. Applicable return shipping costs may apply.
Regardless, we will always do our best to ensure you are treated equitably and that you have a positive experience with us. 🙂
Please contact us here with any questions. Thank you!