If you need to exchange a leash, to keep things simple, we’ll issue a refund on your original leash after helping you place a new order for your new leash. Applicable return shipping may apply to your replacement order. We promise to make things simple and right, just for you. 🐾
Although many of our customers have utilized their Iron Doggy™ leashes for years, if you need to return or exchange your new order for whatever reason, we're here to help. We offer free returns or exchanges within 30 days of receiving your order. You can return your leash for a different leash, or a refund to the original payment method.
To be eligible for an exchange or refund, your item must be in the same excellent condition as when you received it. To keep things simple (and efficient), we'll email you a prepaid return label you can easily affix to your return package, or optionally, you can choose to ship and return your item. Applicable return shipping costs may apply. Regardless, we will always do our best to ensure you are happy with your experience. 🙂
Please contact us here with any questions.