Please let us know if you don’t see your question listed below. 🙂

Do I have to be a runner to use an Iron Doggy™ leash?

Absolutely not. We’re runners, and we designed our leashes for running, but we love them so much that we use them for everything. Whether we’re going on walks in crowded places like the Farmer's Market (well, OK, maybe not so much lately 😷), hiking up in the fresh air of the mountains, or just relaxing outside, we’ve yet to find a situation where an Iron Doggy™ leash won't do its job.

Which Iron Doggy™ leash is right for me?

Picking the right leash depends mostly on your dog(s) and how you prefer to run with them. If you have an energetic dog who likes to pull and wants to be out in front of you or tends to cross back and forth when you’re running, the Runner's Choice is probably the leash for you. It's designed with a very heavy-duty bungee, so it really helps to absorb any shock from a sharp or unexpected pull.

It’s also long enough to keep a safe distance between you and your dog when running. If a leash is too short and your dog is in front of you, you'll be running way too close for comfort. The length of the Runner's Choice can be adjusted quickly and easily to different settings because we know there will be times when you'll need to keep your dog closer to you. There are also two uniquely designed “control handles" (which are raised) with specially placed hold-knots that can be accessed quickly and easily whenever the moment arises.

The SideKick is perfect for dogs that stay right by your side when you run or are positioned to the side and slightly ahead of you. This leash doesn't offer the flexibility of multiple length settings, but it weighs less than the Runner's Choice. It uses a slightly thinner bungee, which is still very strong, but a big dog that pulls a lot will eventually stretch it over time. If your dog doesn't have issues with pulling and is good about staying by your side, then you'll love the length and light weight of the SideKick. Learn more about how and why the SideKick was designed. 

What do I purchase to run with two dogs?

For two dogs, you will want to order two leashes and one belt. For instance, you could order a Runner's Choice (with belt) and a Runner's Choice Extra Leash (without belt).

You can easily select which Extra Leash you prefer (e.g. Runner's Choice or SideKick) by clicking on the drop-down menu (under the pricing on the Extra Iron Doggy™ Leash page) before adding it to your order.

When it comes to deciding which leash to use, most of our customers buy two of the Runner's Choice leashes. Part of the reason is that two dogs side by side often end up in front of the runner. We also have customers who buy one Runner's Choice and one SideKick. This combination is good if you have two dogs that want to run on one side of you, or one dog in front and one to your side.

If you have two or more dogs, you can also add a carabiner. Some of our customers prefer this option (so both leashes don't connect to the same point on the belt). 

If you decide to give this a try, know that you can always exchange a leash if the initial combination is not right.

Shipping: 

Do you ship the same day I place an order?

Yes, we do. All new Iron Doggy™ orders are processed and shipped the same day when placed Monday through Friday before 3pm CST (Central Time). We always try our best to get your order out the same day (even if you placed your order after the time listed above). 

This ensures your new Iron Doggy™ can arrive quickly (within 1 to 3 business days including Saturday) for all domestic USPS orders (this includes all 50 States, any APO/FPO, or U.S. Territory).

During checkout, UPS® will also display as an option (if you require faster delivery or you prefer delivery right to your home instead of your mailbox). 

Do you ship to Internationally?

Yes, we ship worldwide. There are only a few countries we are unable to ship to (based on the carrier). Our checkout process will always confirm this for you.

Canada: To our neighbors in the beautiful country of Canada 🇨🇦, current USPS delivery times have improved (as of October 2020). Arrival times are now within 8 to 10 business days (depending on your province). If you want it faster and right to your front door, we also offer UPS® Standard rate to Canada for a similar rate. Note: An additional COD-Import Tax may be due upon arrival only with UPS® to Canada (not USPS).

If you choose USPS, know that your order should arrive within 9 to 10 days depending on your province. We deeply regret any current USPS delays (unfortunately, it's out of our hands and we appreciate your patience and understanding during these times). 🙂

International: Due to the current global disruption, USPS First-Class International delivery times to countries other than Canada, are also slightly extended (as of October 2020). 

If you want to receive your new Iron Doggy™ order as quickly as possible, we recommend UPS Worldwide® shipping options. Note: An additional COD-Import Tax may be due upon arrival only with UPS®. If you do choose USPS First-Class International, know that your order should arrive within approximately 2 to 3 weeks (and depends on the destination within your country). We apologize for any USPS delays due to COVID.

We believe in being as transparent as possible with all delivery times, so you can stay informed. We'll continue to provide you with updates here as delivery times change. Thank you for your patience and understanding as we continue to adapt to a "new normal." 

What size is the Iron Doggy™ Belt?   

Our Belt is the same one that comes with your Iron Doggy™ leash (w belt) and is adjustable from 28" (inches) all the way up to 48” (71 cm to 122 cm). Something to consider is that the belt works best when positioned around your hips rather than your waist. This position lets you apply maximum counterweight to your dog’s pull.  

What is the recommended way to wear the Iron Doggy™ Belt?  

Besides ensuring it’s positioned snuggly around your hips (not your waist), it’s also best to slide the (black) belt clip to your right side, so it is just above the middle of your right hip. If you are facing forward, the belt clip (the two black pieces that you clip together in front to wear the belt) should be rotated to your right side (a 90º turn) from the very front of your body.

This way (with our "easy-glide" sliding snap buckle) your dog can easily move from side to side in front of you, without you, or the belt, ever changing direction.

For clarification, the Large Pocket SPIbelt® is different from the Iron Doggy™ Belt in that the Iron Doggy™ Belt is required to connect to your new leash to become hands-free. The Large Pocket SPIbelt® is a separate item. 

Is the Large Pocket SPIbelt® or Solo-Pocket washable?
Yes. Hand wash with a mild detergent and hang to dry. Care concerns: machine washing and drying your SPIbelt® may lead to fabric snags and broken plastic. 

How do I wear my Large Pocket SPIbelt®?

For best results, make sure the zipper is aligned in the center of the pocket instead of having the zipper at the top. Stack items from largest to smallest from bottom to top. The Large Pocket SPIbelt® can be worn high or low on the hips. We find most people prefer it lower on the hips (a few inches below the navel). Don’t forget to make sure that the elastic is snug! The heavier the items the more snuggly you’ll want to adjust the elastic on your Large Pocket SPIbelt®.

The Large Pocket SPIbelt® is a separate "belt" from the Iron Doggy™ belt (and does not connect to any of the Iron Doggy™ leashes). 

Can I still listen to music on my phone when it is in the SPIbelt®?
Yes. You can achieve this by feeding the headphone cord through the end of the pocket where the zipper closes. Naturally, Bluetooth® (wireless) headphones are also compatible with SPIbelt® products and have no issues with connectivity while you're running or using a Bluetooth® headset.

Is the SPIbelt® or Solo-Pocket sweat-proof or waterproof?
SPIbelt® products are not completely waterproof. Items may be exposed to moisture. We recommend the use of a waterproof resealable bag if using with electronics or other small personal items that must remain completely dry.

I just got a puppy, is it okay to take her/him running?   

We admire your enthusiasm, but you should be careful not to start too early. Our vet advised us to wait a full year before starting to run with our dog. It has something to do with their tiny little, fragile, immature bones. The last thing you want to do is cause injury to your new puppy, so why not focus on training, playing, and getting to know your pup? It’s best to confirm with your vet (based on your pups’ breed). 

What if I'm running with a stroller?

It really depends on your dog and your running style. If your dog is good about healing and isn't a big puller, the SideKick is probably your best choice. This shorter leash won't let your dog get out in front of your stroller and is more likely to stay next to you, on your side, as you run. 

Some runners who run with a stroller prefer the Runner's Choice (if their dog tends to pull a lot) and they want the flexibility to easily make adjustments to the length. It's really up to you and your personal preference. Here is an short article about reinventing your runs, once a stroller is in the mix. Whatever you do, please don't attach your leash to the stroller. 

Can I go to a physical store to buy Iron Doggy™ products?

Since all Iron Doggy™ products are handcrafted right here in the United States, they may someday be available in a store near you. For the time being, they are available by ordering directly online. We are also listed on Amazon if you prefer making your purchase there. 

We’re happy being a small company with an intense focus on quality and design. All of our leashes are meticulously handcrafted in the United States (in Denver, Colorado). By resisting the urge to outsource, or sell through larger stores, we can keep a firm grip on our relentless commitment to quality, design, and the ability to continue donating a portion of net proceeds to help the Animal Rescue community. 

Why does the leash hardware seem to weigh a little more?

We’ve tried really hard to find a lighter snap hook to attach to our leashes. The problem is that lighter hooks either break easily, don't last, or are cost-prohibitive. We care so much about this that we actually hired a metallurgist to stress test our rotating snap hook, and several possible replacements.

What we learned was that all the potential replacements broke too easily. Until we can find a high-performance snap hook that’s equally strong, durable enough to last, and safe for our dog, we'll continue using the current one. It has proved to be extremely reliable (based on our customers' feedback).

Can I buy one leash then exchange it for the other one?   

Absolutely. To keep things simple from an accounting perspective we’ll issue a refund on your original leash after helping you place a new order for the exchanged leash. Applicable shipping may apply to your replacement order. We promise to make things simple and right, just for you. 

Who do I contact if I’m interested in collaborating with Iron Doggy™? 

Please email us if you are interested. We'd be happy to learn more about you and your business.  

Please send us your questions via chat (that little round purple button, below to the right) or via email. Thanks! 🙂

🐾